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Samsung Galaxy S III

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A Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S III
Samsung Galaxy S III

We found 6 possible causes:

  1. Bluetooth isn't turned on on your mobile phone
  2. Bluetooth visibility isn't turned on on your mobile phone
  3. The distance between the two devices is too long
  4. The required Bluetooth service isn't supported by your mobile phone
  5. The two Bluetooth devices are incompatible
  6. The wrong passkey is used
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