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Samsung Galaxy S II

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I can't receive calls on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Call divert is turned on: Turn off call divert.Detailed instructions.

List view

1. 1. Find "Voice call"

Tap Applications.

Tap Settings.

Tap Call.

Tap Call forwarding.

Tap Voice call.

2. 2. Select divert type

After a moment the current settings are displayed.

Tap one of the following options:
Always forward

Forward when busy

Forward when unanswer

Forward when unreachab

3. 3. Cancel divert

Tap Disable.

4. 4. Exit

Tap the Home key to return to standby mode.

Step 1 of 12

Tap Applications.

Step 2 of 12

Tap Settings.

Step 3 of 12

Tap Call.

Step 4 of 12

Tap Call forwarding.

Step 5 of 12

Tap Voice call.

Step 6 of 12

After a moment the current settings are displayed.

Step 7 of 12

Tap one of the following options:Always forward

Step 8 of 12

Forward when busy

Step 9 of 12

Forward when unanswer

Step 10 of 12

Forward when unreachab

Step 11 of 12

Tap Disable.

Step 12 of 12

Tap the Home key to return to standby mode.

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