Device Guides

Samsung Galaxy S II

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I can't receive emails on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for email.Detailed instructions.

Possible cause 1:

Your mobile phone hasn't been correctly set up for receiving emails

Solution:

Set up your mobile phone for email.Detailed instructions.

1. Find "Access Point Names"
Tap Applications.
Tap Settings.
Tap Wireless and network.
Tap Mobile networks.
Tap Access Point Names.
2. Create new data connection
Tap the Menu key.
Tap New APN.
3. Enter data connection name
Tap Name.
Key in Optus email and tap OK.
4. Enter APN
Tap APN.
Key in yesinternet
Tap OK.
5. Enter country code
Tap MCC.
Key in 505 and tap OK.
6. Enter network code
Tap MNC.
Key in 02 and tap OK.
7. Select authentication type
Tap Authentication type.
Tap PAP.
8. Select APN type
Tap APN type.
Tap Internet.
9. Save and activate data connection
Tap the Menu key.
Tap Save.
Tap the field next to Optus email to fill in the field.
Tap the Home key to return to standby mode.
10. Find "Email"
Tap Applications.
Tap Email.
11. Create new email account
If email accounts have been created already:
Tap the field at the top left corner of the display.
Tap the Menu key.
Tap Add account.
12. Enter email address
Tap account@example.com and key in your email address (such as name@provider.com).
13. Enter password
Tap Password and key in the password for your email account.
Tap Next.
14. Select option
If this image is displayed:
Follow steps 15 through 18.
If this image is displayed:
Follow steps 19 through 33.
15. Enter email account name
Tap the field below Give this account a name (Optional) and key in a name for your email account (such as Private or Work).
16. Enter sender name
Tap the field below Your name (Displayed on outgoing messages) and key in the required sender name.
17. Retrieve emails
Tap Done.
Wait while your mobile phone retrieves new emails.
18. Exit
Tap the Home key to return to standby mode.
19. Select server type
Tap POP3 account.
20. Enter username
Tap the field below User name and key in the username for your email account.
21. Enter incoming server
Tap the field below POP3 server and key in the name or IP address of your email provider's incoming server.
22. Turn encryption of incoming emails on or off
Tap the drop down list below Security type.
Tap None.
23. Enter incoming port
Tap the field below Port and key in 110
24. Turn deletion of emails on server on or off
Tap the drop down list below Delete email from server.
Tap Never or When I delete from Inbox.
Tap Next.
25. Enter outgoing server
Tap the field below SMTP server and key in mail.optusnet.com.au
26. Turn off encryption of outgoing emails
Tap the drop down list below Security type.
Tap None.
27. Enter outgoing port
Tap the field below Port and key in 25
28. Turn off SMTP authentication
Tap Require sign-in to turn off SMTP authentication.
When the box next to the menu item is empty, SMTP authentication is turned off.
Tap Next.
29. Select setting for retrieving new emails
Tap the drop down list below Email check frequency.
Tap the required period.
Tap Next.
30. Enter email account name
Tap the field below Give this account a name (Optional) and key in a name for your email account (such as Private or Work).
31. Enter sender name
Tap the field below Your name (Displayed on outgoing messages) and key in the required sender name.
32. Retrieve emails
Tap Done.
Wait while your mobile phone retrieves new emails.
33. Exit
Tap the Home key to return to standby mode.

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