Device Guides

Samsung Galaxy S II

Change device Change device

I can't use Wi-Fi on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on Wi-Fi.Detailed instructions.

Possible cause 1:

Wi-Fi is turned off on your mobile phone


Turn on Wi-Fi.Detailed instructions.

1. Find "Wi-Fi settings"
Tap Applications.
Tap Settings.
Tap Wireless and network.
Tap Wi-Fi settings.
2. Turn on Wi-Fi
Tap Wi-Fi to turn on Wi-Fi.
When the box next to the menu item is ticked (V), Wi-Fi is turned on.
3. Select Wi-Fi network
A list of Wi-Fi networks within range is displayed.
Tap the required network.
Follow the instructions on the display to select security settings, if required.
Tap Connect.
4. Exit
Tap the Home key to return to standby mode.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks