Device Guides

Samsung Galaxy S II

Change device Change device
Buy now

Search in Samsung Galaxy S II

How to
Troubleshoot
Using apps
Specs

A Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S II
Samsung Galaxy S II

We found 6 possible causes:

  1. Bluetooth isn't turned on on your mobile phone
  2. Bluetooth visibility isn't turned on on your mobile phone
  3. The distance between the two devices is too long
  4. The required Bluetooth service isn't supported by your mobile phone
  5. The two Bluetooth devices are incompatible
  6. The wrong passkey is used
Start guide
Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

No thanks