Device Guides
Samsung Galaxy Note9
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I can't use Wi-Fi
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
No connection to a Wi-Fi network is established: Connect to a Wi-Fi network.
List view
1. Find "Wi-Fi"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Connections.
Tap Wi-Fi.
2. Turn on Wi-Fi
Tap the indicator to turn on the function.
3. Connect to a Wi-Fi network
Tap the required Wi-Fi network.
Key in the password for the Wi-Fi network and tap CONNECT.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 8
Slide your finger downwards starting from the top of the screen.
Step 2 of 8
Tap the settings icon.
Step 3 of 8
Tap Connections.
Step 4 of 8
Tap Wi-Fi.
Step 5 of 8
Tap the indicator to turn on the function.
Step 6 of 8
Tap the required Wi-Fi network.
Step 7 of 8
Key in the password for the Wi-Fi network and tap CONNECT.
Step 8 of 8
Tap the Home key to return to the home screen.
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