Device Guides
Samsung Galaxy Note9
Search in Samsung Galaxy Note9
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Biometrics and security"
2. Create phone lock code using iris scanning
3. Turn off use of phone lock code
4. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Biometrics and security.
Tap Iris Scanner.
Tap CONTINUE.
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Tap CONTINUE.
Follow the instructions on the screen to create the phone lock code using iris scanning.
Tap TURN ON.
Tap the Return key.
Tap Screen lock type and key in the additional phone lock code you created earlier.
Tap None.
Tap REMOVE DATA.
Tap REMOVE.
Tap the Home key to return to the home screen.
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