Device Guides

Samsung Galaxy Note8

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Android 7.1

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off automatic use of mobile data.

Step 1 of 7

1. Slide your finger downwards starting from the top of the screen.

Step 2 of 7

2. Tap the settings icon.

Step 3 of 7

3. Tap Connections.

Step 4 of 7

4. Tap Wi-Fi.

Step 5 of 7

5. Tap ADVANCED.

Step 6 of 7

6. Tap the indicator next to "Adaptive Wi-Fi" to turn the function on or off.

Step 7 of 7

7. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Automatic mobile data usage is turned on

Solution:

Find "Wi-Fi"

Slide your finger downwards starting from the top of the screen.

Tap the settings icon.

Tap Connections.

Tap Wi-Fi.

Turn automatic use of mobile data on or off

Tap ADVANCED.

Tap the indicator next to "Adaptive Wi-Fi" to turn the function on or off.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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