Device Guides

Samsung Galaxy Note10+ 5G

Change device Change device

I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

You're asked to key in the PUK: Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Optus My Account.

Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks