Device Guides
Samsung Galaxy Note10
Search in Samsung Galaxy Note10
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Enter domain and username
7. Select client certificate
8. Enter server address
9. Enter port number
10. Turn SSL encryption on or off
11. Return to the home screen
12. Find "Gmail"
13. Enter account name
14. Enter sender name
15. Select settings for retrieval of new email
16. Turn on email synchronisation
17. Select data types for synchronisation
18. Turn email notifications on or off
19. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Accounts.
Tap Add account.
Tap Exchange.
Tap the field below "Email" and key in your email address.
Tap NEXT.
Tap Enter your password and key in the password for your email account.
Tap NEXT.
Tap the field below "Domain\Username" and key in the domain and username separated by a "\".
Tap SELECT and follow the instructions on the screen to install the required certificate.
Tap the field below "Server" and key in the server address.
Tap Port and key in the port number.
Tap Security type.
Tap the required setting to turn the function on or off.
Tap NEXT.
Tap the field below "Done".
Tap the Home key to return to the home screen.
Slide your finger upwards on the screen.
Tap Google.
Tap Gmail.
Slide your finger right starting form the left side of the screen.
Tap Settings.
Tap the required account.
Tap Account name.
Key in a name for the email account and tap OK.
Tap Your name.
Key in the required sender name and tap OK.
Tap Sync frequency.
Tap the required setting.
Tap the field next to "Sync email" to turn on the function.
Tap the fields next to the required data types to turn the function on or off.
Tap the field next to "Email notifications" to turn the function on or off.
Tap the Home key to return to the home screen.
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