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Samsung Galaxy Note10

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Android 9.0

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.

List view

1. Find "Accounts"

Slide two fingers downwards starting from the top the screen.

Tap the settings icon.

Tap Accounts and backup.

Tap Accounts.

2. Create new email account

Tap Add account.

3. Select server type

Tap Exchange.

4. Enter email address

Tap the field below "Email" and key in your email address.

Tap NEXT.

5. Enter password

Tap Enter your password and key in the password for your email account.

Tap NEXT.

6. Enter domain and username

Tap the field below "Domain\Username" and key in the domain and username separated by a "\".

7. Select client certificate

Tap SELECT and follow the instructions on the screen to install the required certificate.

8. Enter server address

Tap the field below "Server" and key in the server address.

9. Enter port number

Tap Port and key in the port number.

10. Turn SSL encryption on or off

Tap Security type.

Tap the required setting to turn the function on or off.

Tap NEXT.

Tap the field below "Done".

11. Return to the home screen

Tap the Home key to return to the home screen.

12. Find "Gmail"

Slide your finger upwards on the screen.

Tap Google.

Tap Gmail.

13. Enter account name

Slide your finger right starting form the left side of the screen.

Tap Settings.

Tap the required account.

Tap Account name.

Key in a name for the email account and tap OK.

14. Enter sender name

Tap Your name.

Key in the required sender name and tap OK.

15. Select settings for retrieval of new email

Tap Sync frequency.

Tap the required setting.

16. Turn on email synchronisation

Tap the field next to "Sync email" to turn on the function.

17. Select data types for synchronisation

Tap the fields next to the required data types to turn the function on or off.

18. Turn email notifications on or off

Tap the field next to "Email notifications" to turn the function on or off.

19. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 35

Slide two fingers downwards starting from the top the screen.

Step 2 of 35

Tap the settings icon.

Step 3 of 35

Tap Accounts and backup.

Step 4 of 35

Tap Accounts.

Step 5 of 35

Tap Add account.

Step 6 of 35

Tap Exchange.

Step 7 of 35

Tap the field below "Email" and key in your email address.

Step 8 of 35

Tap NEXT.

Step 9 of 35

Tap Enter your password and key in the password for your email account.

Step 10 of 35

Tap NEXT.

Step 11 of 35

Tap the field below "Domain\Username" and key in the domain and username separated by a "\".

Step 12 of 35

Tap SELECT and follow the instructions on the screen to install the required certificate.

Step 13 of 35

Tap the field below "Server" and key in the server address.

Step 14 of 35

Tap Port and key in the port number.

Step 15 of 35

Tap Security type.

Step 16 of 35

Tap the required setting to turn the function on or off.

Step 17 of 35

Tap NEXT.

Step 18 of 35

Tap the field below "Done".

Step 19 of 35

Tap the Home key to return to the home screen.

Step 20 of 35

Slide your finger upwards on the screen.

Step 21 of 35

Tap Google.

Step 22 of 35

Tap Gmail.

Step 23 of 35

Slide your finger right starting form the left side of the screen.

Step 24 of 35

Tap Settings.

Step 25 of 35

Tap the required account.

Step 26 of 35

Tap Account name.

Step 27 of 35

Key in a name for the email account and tap OK.

Step 28 of 35

Tap Your name.

Step 29 of 35

Key in the required sender name and tap OK.

Step 30 of 35

Tap Sync frequency.

Step 31 of 35

Tap the required setting.

Step 32 of 35

Tap the field next to "Sync email" to turn on the function.

Step 33 of 35

Tap the fields next to the required data types to turn the function on or off.

Step 34 of 35

Tap the field next to "Email notifications" to turn the function on or off.

Step 35 of 35

Tap the Home key to return to the home screen.

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