Device Guides

Samsung Galaxy Note II LTE

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I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Check if you can access the internet by loading a website in the phone browser. If you can't access the internet, you need to use the troubleshooting guide that solves your problem with accessing the internet.

Possible cause 1:

There's no internet connection

Solution:

Check if you can access the internet by loading a website in the phone browser. If you can't access the internet, you need to use the troubleshooting guide that solves your problem with accessing the internet.

1. Find "Internet"
Tap Internet.
2. Enter web address
Tap the address bar.
Key in the address of the required website and tap Go.
3. Add current website to your bookmarks
Tap the Menu key.
Tap Add bookmark.
Edit the name of the bookmark.
Tap Save.
4. Go to bookmark
Tap the bookmarks icon.
Tap the required bookmark.
5. Return to the home screen
Tap the Home key to return to the home screen.

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