Device Guides

Samsung Galaxy Note II LTE

Search in Samsung Galaxy Note II LTE

I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone for mobile internet.

Step 1 of 22

1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 22

2. Tap More settings.

Step 3 of 22

3. Tap Mobile networks.

Step 4 of 22

4. Tap Access Point Names.

Step 5 of 22

5. Tap the Menu key.

Step 6 of 22

6. Tap New APN.

Step 7 of 22

7. Tap Name.

Step 8 of 22

8. Key in Optus Yes Internet and tap OK.

Step 9 of 22

9. Tap APN.Key in yesinternet

Step 10 of 22

10. Tap OK.

Step 11 of 22

11. Tap MCC.

Step 12 of 22

12. Key in 505 and tap OK.

Step 13 of 22

13. Tap MNC.

Step 14 of 22

14. Key in 02 and tap OK.

Step 15 of 22

15. Tap Authentication type.

Step 16 of 22

16. Tap PAP.

Step 17 of 22

17. Tap APN type.

Step 18 of 22

18. Key in default and tap OK.

Step 19 of 22

19. Tap the Menu key.

Step 20 of 22

20. Tap Save.

Step 21 of 22

21. Tap the field next to the data connection to fill in the field.

Step 22 of 22

22. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 9:

Your mobile phone hasn't been correctly set up for mobile internet

Solution:

Set up your mobile phone for mobile internet.

1. Find "Access Point Names"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap More settings.

Tap Mobile networks.

Tap Access Point Names.

2. Create new data connection

Tap the Menu key.

Tap New APN.

3. Enter data connection name

Tap Name.

Key in Optus Yes Internet and tap OK.

4. Enter APN

Tap APN.
Key in yesinternet

Tap OK.

5. Enter country code

Tap MCC.

Key in 505 and tap OK.

6. Enter network code

Tap MNC.

Key in 02 and tap OK.

7. Select authentication type

Tap Authentication type.

Tap PAP.

8. Select APN type

Tap APN type.

Key in default and tap OK.

9. Save and activate data connection

Tap the Menu key.

Tap Save.

Tap the field next to the data connection to fill in the field.

10. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

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