Device Guides

Samsung Galaxy Note II LTE

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on your mobile phone correctly.

Possible cause 2:

Your mobile phone isn't turned on correctly


Turn on your mobile phone correctly.

1. Turn on your mobile phone
Tap On/Off until your mobile phone is turned on.
Slide your finger across the display to turn off the screen lock.
2. Enter PIN
If required, key in your PIN and tap OK.
If your SIM is rejected:
Contact your mobile phone store or your service provider.
3. Turn off your mobile phone
Tap and hold On/Off.
Tap Power off.
Tap OK.

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