Device Guides
How to
Restoring factory default settings on my mobile phone
Want to restore the factory default settings on your mobile phone? It's easy, but please note: all data on your mobile phone will be deleted. Data on your SIM isn't deleted.
List view
1. Find "Factory data reset"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap the settings icon.
Tap Back up and reset.
Tap Factory data reset.
2. Restore factory default settings
Tap Reset device.
Tap Erase everything.
Wait a moment while the factory default settings are restored.
Follow the instructions on the display to set up your mobile phone and prepare it for use.
Wait a moment while the factory default settings are restored.
Follow the instructions on the display to set up your mobile phone and prepare it for use.