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Samsung Galaxy Note Edge

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 16

1. Tap the menu icon.

Step 2 of 16

2. Tap Messages.

Step 3 of 16

3. Tap the new message icon.

Step 4 of 16

4. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.

Step 5 of 16

5. Tap Enter message.Write the text for your MMS.

Step 6 of 16

6. Tap the attachment icon.Choose one of the following options:Insert a picture, go to 5a.Insert a video clip, go to 5b.Insert an audio file, go to 5c.

Step 7 of 16

7. Tap Image.Go to the required folder.

Step 8 of 16

8. Tap the required picture to select it.

Step 9 of 16

9. Tap Done.

Step 10 of 16

10. Tap Video.Go to the required folder.

Step 11 of 16

11. Tap the required video clip.

Step 12 of 16

12. Tap Audio.Go to the required folder.

Step 13 of 16

13. Tap the required audio file.

Step 14 of 16

14. Tap Done.

Step 15 of 16

15. Tap the send icon when you've finished your MMS.

Step 16 of 16

16. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

There's an error at the receiving end

Solution:

Send an MMS to another recipient to check if the error is at the receiving end.

1. Find "Messages"

Tap the menu icon.

Tap Messages.

2. Create MMS

Tap the new message icon.

3. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

4. Write the text

Tap Enter message.
Write the text for your MMS.

5. Insert pictures, video clips and audio files

Tap the attachment icon.
Choose one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.

6. 5a - Insert a picture

Tap Image.
Go to the required folder.

Tap the required picture to select it.

Tap Done.

7. 5b - Insert a video clip

Tap Video.
Go to the required folder.

Tap the required video clip.

8. 5c - Insert audio file

Tap Audio.
Go to the required folder.

Tap the required audio file.

Tap Done.

9. Send the MMS

Tap the send icon when you've finished your MMS.

10. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

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