Device Guides

Search in Samsung Galaxy Note Edge
I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Send an MMS to another recipient to check if the error is at the receiving end.
1. Tap the menu icon.
2. Tap Messages.
3. Tap the new message icon.
4. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.
5. Tap Enter message.Write the text for your MMS.
6. Tap the attachment icon.Choose one of the following options:Insert a picture, go to 5a.Insert a video clip, go to 5b.Insert an audio file, go to 5c.
7. Tap Image.Go to the required folder.
8. Tap the required picture to select it.
9. Tap Done.
10. Tap Video.Go to the required folder.
11. Tap the required video clip.
12. Tap Audio.Go to the required folder.
13. Tap the required audio file.
14. Tap Done.
15. Tap the send icon when you've finished your MMS.
16. Tap the Home key to return to the home screen.
Possible cause 1:
There's an error at the receiving end
Solution:
Send an MMS to another recipient to check if the error is at the receiving end.
Matching contacts are displayed.
Tap the required contact.
Write the text for your MMS.
Choose one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.
Go to the required folder.
Go to the required folder.
Go to the required folder.