Device Guides
Samsung Galaxy Note 5
Search in Samsung Galaxy Note 5
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Accounts"
2. Create new email account
3. Enter email address
4. Enter password
5. Enter domain and username
6. Enter server address
7. Turn SSL encryption on or off
8. Turn synchronisation on or off
9. Turn calendar synchronisation on or off
10. Turn contact synchronisation on or off
11. Turn email synchronisation on or off
12. Turn task synchronisation on or off
13. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Accounts.
Tap Add account.
Tap Microsoft Exchange ActiveSync.
Tap Email address and key in your email address.
Tap Password and key in the password for your email account.
Tap NEXT.
Tap the field below "Domain\user name" and key in the domain and username separated by a "\".
Tap the field below "Exchange server" and key in the server address.
Tap Use secure connection (SSL) to turn the function on or off.
Tap Use client certificate to turn the function on or off.
If you turn on the function, tap CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
Tap NEXT.
Tap Microsoft Exchange ActiveSync.
Tap the indicator next to "Sync Calender" to turn the function on or off.
Tap the indicator next to "Sync Contacts" to turn the function on or off.
Tap the indicator next to "Sync Email" to turn the function on or off.
Tap the indicator next to "Sync Tasks" to turn the function on or off.
Tap the Home key to return to the home screen.
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