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Samsung Galaxy Note 5

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Android 5.1.1
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Troubleshoot
Using apps
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I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

GPS has been turned off: Turn on GPS.

List view

1. Find "Location"

Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Privacy and safety.
Tap Location.

2. Turn use of GPS position on or off

Tap the indicator to turn the function on or off.
If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone.

3. Select positioning method

Tap Locating method.
If you select GPS, Wi-Fi, and mobile networks, your mobile phone can find your exact position using GPS satellites, the mobile network and nearby Wi-Fi networks. Satellite-based GPS requires a clear view of the sky.
If you select Wi-Fi and mobile networks, your mobile phone can find your approximate position using the mobile network and nearby Wi-Fi networks.
If you select GPS only, your mobile phone can find your exact position but it may take longer as there is no access to supplementary information from nearby mobile or Wi-Fi networks.

4. Return to the home screen

Tap the Home key to return to the home screen.
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