Device Guides

Samsung Galaxy Note 5

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Android 5.1.1

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

The audio file is damaged: Delete the damaged audio files and transfer the files from your computer to your mobile phone again.

List view

Connect the data cable to the socket and to your computer's USB port.

Slide your finger downwards starting from the top of the screen.

Tap the USB icon.

Tap Media device (MTP) to turn on the function.

Start a file manager on your computer.

Go to the required folder in your computer's or mobile phone's file system.

Highlight the required file and move or copy it to the required location.

Step 1 of 7

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 7

Slide your finger downwards starting from the top of the screen.

Step 3 of 7

Tap the USB icon.

Step 4 of 7

Tap Media device (MTP) to turn on the function.

Step 5 of 7

Start a file manager on your computer.

Step 6 of 7

Go to the required folder in your computer's or mobile phone's file system.

Step 7 of 7

Highlight the required file and move or copy it to the required location.

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