Device Guides
Samsung Galaxy Note 5
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I can't make video calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 4:
The video call is made incorrectly: See how to make a video call.
List view
1. Make a video call
Tap Phone.
Tap the keypad icon.
Key in the required number and tap the video call icon.
2. Switch camera
Tap Switch to switch between the front and the back camera.
3. End call
Tap the end call icon.
Tap the Home key to return to the home screen.
Step 1 of 6
Tap Phone.
Step 2 of 6
Tap the keypad icon.
Step 3 of 6
Key in the required number and tap the video call icon.
Step 4 of 6
Tap Switch to switch between the front and the back camera.
Step 5 of 6
Tap the end call icon.
Step 6 of 6
Tap the Home key to return to the home screen.
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