Device Guides

Samsung Galaxy Note 5

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 4 possible causes:

  1. Your mobile phone is set to use the wrong network mode
  2. The recipient's network doesn't support video calls
  3. Video calls are not supported by the network
  4. The video call is made incorrectly
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