Device Guides
Samsung Galaxy Note 5
Search in Samsung Galaxy Note 5
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Screen lock type"
2. Create phone lock code
3. Select PIN
4. Turn off use of phone lock code
5. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Lock screen and security.
Tap Screen lock type.
Tap Pattern.
Slide your finger across the screen to connect at least four points and tap CONTINUE.
Repeat the selected phone lock code and tap CONFIRM.
Key in a four-digit PIN and tap CONTINUE.
Key in the PIN again and tap OK.
Tap the required setting.
Tap DONE.
Tap Screen lock type and key in the current phone lock code.
Tap None.
Tap the Home key to return to the home screen.
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