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Samsung Galaxy Note 5

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Android 5.1.1

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I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The phone lock code is turned on: Turn off phone lock code.

List view

1. Find "Screen lock type"

Slide your finger downwards starting from the top of the screen.

Tap the settings icon.

Tap Lock screen and security.

Tap Screen lock type.

2. Create phone lock code

Tap Pattern.

Slide your finger across the screen to connect at least four points and tap CONTINUE.

Repeat the selected phone lock code and tap CONFIRM.

3. Select PIN

Key in a four-digit PIN and tap CONTINUE.

Key in the PIN again and tap OK.

Tap the required setting.

Tap DONE.

4. Turn off use of phone lock code

Tap Screen lock type and key in the current phone lock code.

Tap None.

5. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 14

Slide your finger downwards starting from the top of the screen.

Step 2 of 14

Tap the settings icon.

Step 3 of 14

Tap Lock screen and security.

Step 4 of 14

Tap Screen lock type.

Step 5 of 14

Tap Pattern.

Step 6 of 14

Slide your finger across the screen to connect at least four points and tap CONTINUE.

Step 7 of 14

Repeat the selected phone lock code and tap CONFIRM.

Step 8 of 14

Key in a four-digit PIN and tap CONTINUE.

Step 9 of 14

Key in the PIN again and tap OK.

Step 10 of 14

Tap the required setting.

Step 11 of 14

Tap DONE.

Step 12 of 14

Tap Screen lock type and key in the current phone lock code.

Step 13 of 14

Tap None.

Step 14 of 14

Tap the Home key to return to the home screen.

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