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Samsung Galaxy Note 4

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I can't take pictures using the camera

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set your mobile phone to save pictures on the memory card.

Step 1 of 15

1. Tap Apps.

Step 2 of 15

2. Tap Camera.

Step 3 of 15

3. The following steps describe how you:Zoom in or outTurn the flash on or offSelect resolutionSelect memoryTurn geotagging on or offTake a picture

Step 4 of 15

4. Drag two fingers together or apart to zoom in or out.

Step 5 of 15

5. Tap the settings icon.

Step 6 of 15

6. Tap the flash icon repeatedly to turn the function on or off.

Step 7 of 15

7. Tap the resolution icon.

Step 8 of 15

8. Tap the required resolution.

Step 9 of 15

9. Tap the dots.

Step 10 of 15

10. Tap Storage location.

Step 11 of 15

11. Tap Device or Memory card.

Step 12 of 15

12. Tap Location tags to turn the function on or off.

Step 13 of 15

13. Tap the Return key several times to return to camera mode.

Step 14 of 15

14. Point the camera lens at the required object and tap the camera icon.The picture is saved automatically.

Step 15 of 15

15. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The phone memory is full and your mobile phone is set to save pictures in this memory

Solution:

Set your mobile phone to save pictures on the memory card.

1. Turn on the camera

Tap Apps.

Tap Camera.

2. Use the camera

The following steps describe how you:
Zoom in or out
Turn the flash on or off
Select resolution
Select memory
Turn geotagging on or off
Take a picture

3. Zoom in or out

Drag two fingers together or apart to zoom in or out.

4. Turn flash on or off

Tap the settings icon.

Tap the flash icon repeatedly to turn the function on or off.

5. Select resolution

Tap the resolution icon.

Tap the required resolution.

6. Select memory

Tap the dots.

Tap Storage location.

Tap Device or Memory card.

7. Turn geotagging on or off

Tap Location tags to turn the function on or off.

Tap the Return key several times to return to camera mode.

8. Take a picture

Point the camera lens at the required object and tap the camera icon.
The picture is saved automatically.

9. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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