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Samsung Galaxy Note 4

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Divert calls to your voicemail.

Step 1 of 15

1. Tap Phone.

Step 2 of 15

2. Tap Keypad.

Step 3 of 15

3. Tap the menu icon.

Step 4 of 15

4. Tap Settings.

Step 5 of 15

5. Tap Call.

Step 6 of 15

6. Tap More settings.After a moment the current settings are displayed.

Step 7 of 15

7. Tap Call forwarding.

Step 8 of 15

8. Tap Voice call.

Step 9 of 15

9. The current settings will be displayed.

Step 10 of 15

10. Tap one of the following options:Always forward

Step 11 of 15

11. Forward when busy

Step 12 of 15

12. Forward when unanswered

Step 13 of 15

13. Forward when unreachable

Step 14 of 15

14. Key in +61411000321 and tap Enable.

Step 15 of 15

15. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

1. Find "Voice call"

Tap Phone.

Tap Keypad.

Tap the menu icon.

Tap Settings.

Tap Call.

Tap More settings.
After a moment the current settings are displayed.

Tap Call forwarding.

Tap Voice call.

2. Select divert type

The current settings will be displayed.

Tap one of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

3. Divert calls to voicemail

Key in +61411000321 and tap Enable.

4. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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