Device Guides

Samsung Galaxy Note 3

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

3G isn't selected as network mode: Select 3G as network mode.

List view

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap the Connections tab.

Tap More networks.

Tap Mobile networks.

Tap Network mode.

Tap LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

Tap the Home key to return to the home screen.

Step 1 of 7

Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 7

Tap the Connections tab.

Step 3 of 7

Tap More networks.

Step 4 of 7

Tap Mobile networks.

Step 5 of 7

Tap Network mode.

Step 6 of 7

Tap LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

Step 7 of 7

Tap the Home key to return to the home screen.

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