Device Guides

Samsung Galaxy Note 3

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Select 3G as network mode.

Step 1 of 7

1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 7

2. Tap the Connections tab.

Step 3 of 7

3. Tap More networks.

Step 4 of 7

4. Tap Mobile networks.

Step 5 of 7

5. Tap Network mode.

Step 6 of 7

6. Tap LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

Step 7 of 7

7. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

3G isn't selected as network mode

Solution:

Select 3G as network mode.

1. Find "Network mode"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap the Connections tab.

Tap More networks.

Tap Mobile networks.

Tap Network mode.

2. Select network mode

Tap LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

3. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Information for one of these devices?

No thanks