Device Guides

Samsung Galaxy Note 3

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My mobile phone is slow

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Close one or more open applications.

Possible cause 2:

Too many applications are open


Close one or more open applications.

1. Find "the active applications icon"
Tap and hold the Home key.
Tap the active applications icon.
2. End active applications
To end one application:
Tap End next to the required application.
To end all applications:
Tap End all.
Tap OK.
3. Return to the home screen
Tap the Home key to return to the home screen.

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