Device Guides
I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
There's an error at the receiving end: Send an MMS to another recipient to check if the error is at the receiving end.
List view
1. 1. Create SMS
Tap the menu icon.
Tap Messaging.
Tap the new message icon.
2. 2. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Matching contacts are displayed.
Tap the required contact.
3. 3. Write the text
Tap Enter message.
Write the text for your SMS.
Write the text for your SMS.
4. 4. Send SMS
Tap the send icon when you've written your SMS.
5. 5. Return to the home screen
Tap the home icon to return to the home screen.