Device Guides
Samsung Galaxy Note 10.1
Buy now
Search in Samsung Galaxy Note 10.1
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Your tablet hasn't been correctly set up for email: Set up your tablet for email.
List view
1. 1. Find "Email"
Tap the menu icon.
Tap Email.
2. 2. Enter email address
Key in your email address.
3. 3. Enter password
Tap Password and key in the password for your email account.
Tap Next.
4. 4. Select server type
Tap POP3 account.
5. 5. Enter username
Key in the username for your email account.
6. 6. Enter incoming server
Tap the field below "POP3 server" and key in the name or IP address of your email provider's incoming server.
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
7. 7. Turn off encryption of incoming email
Tap the drop down list below "Security type".
Tap None.
8. 8. Enter incoming port
Tap the field below "Port" and key in 110
9. 9. Turn deletion of email on server on or off
Tap the drop down list below "Delete email from server".
Tap Never or When I delete from Inbox.
Tap Next.
10. 10. Enter outgoing server
Key in smtp.optusnet.com.au
11. 11. Turn off encryption of outgoing email
Tap the drop down list below "Security type".
Tap None.
12. 12. Enter outgoing port
Tap the field below "Port" and key in 25
13. 13. Turn off SMTP authentication
Tap Require sign-in until the function is turned off.
Tap Next.
14. 14. Select settings for retrieval of new email
Tap the drop down list below "Peak schedule".
Tap Never or the required period.
Tap the drop down list below "Off-peak schedule".
Tap Never or the required period.
15. 15. Turn synchronisation of email on or off
Tap Sync Email to turn synchronisation on or off.
16. 16. Turn email notification on or off
Tap Notify me when email arrives to turn the function on or off.
Tap Next.
17. 17. Enter account name
Key in the required name.
18. 18. Enter sender name
Tap the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
19. 19. Finish setup
Tap Done.
Wait while your tablet retrieves new email.
Wait while your tablet retrieves new email.
20. 20. Return to the home screen
Tap the home icon to return to the home screen.
Step 3 of 31
Key in your email address.
Step 7 of 31
Key in the username for your email account.
Step 15 of 31
Key in smtp.optusnet.com.au
Step 28 of 31
Key in the required name.
Would you like information for your {device-name}?