Device Guides
Samsung Galaxy Note 10.1
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your tablet hasn't been correctly set up for email: set up your tablet for Exchange email.
List view
1. 1. Find "Email"
Tap the menu icon.
Tap Email.
2. 2. Enter email address
Key in your email address.
3. 3. Enter password
Tap Password and key in the password.
Tap Manual setup.
4. 4. Select account type
Tap Microsoft Exchange ActiveSync.
5. 5. Enter domain name and username
Key in the domain name and username separated by a "\".
6. 6. Enter server address
Tap the field below "Exchange server" and key in the server address.
7. 7. Turn SSL encryption on or off
Tap Use secure connection (SSL) to turn the function on or off.
8. 8. Turn client certificate on or off
Tap Use client certificate to activate or deactivate the function.
If you turn on the function:
Tap Client certificate and follow the instructions on the display to install the required certificate.
Tap Client certificate and follow the instructions on the display to install the required certificate.
Tap Next.
9. 9. Select setting for peak schedule synchronisation
Tap the drop down list below "Peak schedule".
Tap Push, Manual or the required interval.
10. 10. Select setting for off-peak schedule synchronisation
Tap the drop down list below "Off-peak schedule".
Tap Push, Manual or the required interval.
11. 11. Select period for synchronisation of email
Tap the drop down list below "Period to sync Email".
Tap the required setting.
12. 12. Select email retrieval size
Tap the drop down list below "Emails retrieval size".
Tap the required setting.
13. 13. Select period for synchronisation of calendar
Tap the drop down list below "Period to sync Calendar".
Tap the required setting.
14. 14. Select data types for synchronisation
Tap the following data types to turn synchronisation on or off:
Sync Email
Sync Email
Sync Contacts
Sync Calendar
Sync Task
Sync SMS
Tap Next.
15. 15. Enter account name
Key in the required name.
16. 16. Finish setup
Tap Done.
17. 17. Return to the home screen
Tap the home icon to return to the home screen.
Step 3 of 31
Key in your email address.
Step 7 of 31
Key in the domain name and username separated by a "\".
Step 29 of 31
Key in the required name.
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