Device Guides

Samsung Galaxy Note 10.1

Search in Samsung Galaxy Note 10.1

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 6:

You've got a new phone number: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your phone number.

List view

1. 1. Find "Play Store"

Tap the menu icon.

Tap Play Store.

2. 2. Find app

To search by category:
Tap CATEGORIES.
Go to the required category.

To search by name:
Tap the search icon.

Key in the name of the required app and tap the search icon.

3. 3. Install app

Tap the required app.

To install a free app:
Tap INSTALL.

Tap ACCEPT.

To buy an app:
Tap the price.

Follow the instructions on the display to install the app.
Tap the home icon to return to the home screen.

4. 4. Use app

Tap the menu icon.

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Step 1 of 12

Tap the menu icon.

Step 2 of 12

Tap Play Store.

Step 3 of 12

To search by category:Tap CATEGORIES.Go to the required category.

Step 4 of 12

To search by name:Tap the search icon.

Step 5 of 12

Key in the name of the required app and tap the search icon.

Step 6 of 12

Tap the required app.

Step 7 of 12

To install a free app:Tap INSTALL.

Step 8 of 12

Tap ACCEPT.

Step 9 of 12

To buy an app:Tap the price.

Step 10 of 12

Follow the instructions on the display to install the app.Tap the home icon to return to the home screen.

Step 11 of 12

Tap the menu icon.

Step 12 of 12

Tap the app you've just installed.Follow the instructions on the display to use the app.

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