Device Guides

Samsung Galaxy Note 10.1

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Open the browser on your tablet and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your tablet and connect to the internet using the mobile network.

Possible cause 2:

You're connected to a Wi-Fi network, but you're not logged on

Solution:

Open the browser on your tablet and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your tablet and connect to the internet using the mobile network.

1. Find "Internet"
Tap the menu icon.
Tap Internet.
2. Enter web address
Tap the address bar.
Key in the address of the required website and tap Go.
3. Add current website to your bookmarks
Tap the bookmarks icon.
Tap the add bookmark icon.
Edit the name of the bookmark.
Tap OK.
4. Go to bookmark
Tap the bookmarks icon.
Tap the required bookmark.
5. Return to the home screen
Tap the home icon to return to the home screen.

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