Device Guides

Samsung Galaxy Note 10.1

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Select 3G as network mode.

Possible cause 1:

3G isn't selected as network mode


Select 3G as network mode.

1. Find "Network mode"
Tap the time in the bottom right corner of the display.
Tap Settings.
Tap More settings.
Tap Mobile networks.
Tap Network mode.
2. Select network mode
Tap LTE/GSM/WCDMA (Auto mode), GSM only or WCDMA only.
3. Return to the home screen
Tap the home icon to return to the home screen.

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