Device Guides

Samsung Galaxy Note 10.1

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

3G isn't selected as network mode: Select 3G as network mode.

List view

Tap the time in the bottom right corner of the display.

Tap Settings.

Tap More settings.

Tap Mobile networks.

Tap Network mode.

Tap LTE/GSM/WCDMA (Auto mode), GSM only or WCDMA only.

Tap the home icon to return to the home screen.

Step 1 of 7

Tap the time in the bottom right corner of the display.

Step 2 of 7

Tap Settings.

Step 3 of 7

Tap More settings.

Step 4 of 7

Tap Mobile networks.

Step 5 of 7

Tap Network mode.

Step 6 of 7

Tap LTE/GSM/WCDMA (Auto mode), GSM only or WCDMA only.

Step 7 of 7

Tap the home icon to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Information for one of these devices?

No thanks