Device Guides

Samsung Galaxy Note 10.1

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Close one or more open applications.

Step 1 of 5

1. Tap the application icon.

Step 2 of 5

2. Tap and hold the required application.

Step 3 of 5

3. Tap App info.

Step 4 of 5

4. Tap Force stop.

Step 5 of 5

5. Tap OK.

Did this solution solve the problem? Yes No

Possible cause 1:

Too many applications are open

Solution:

Close one or more open applications.

1. End active applications

Tap the application icon.

Tap and hold the required application.

Tap App info.

Tap Force stop.

Tap OK.

Did this solution solve the problem?

Yes No

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