Device Guides

Samsung Galaxy Note 10.1

Search in Samsung Galaxy Note 10.1

I can't turn on my tablet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

An incorrect PIN is entered: Enter the correct PIN. If you enter a wrong PIN three times in a row, your SIM is blocked and you need to key in your PUK. You can get your PUK on Optus My Account.

List view

1. 1. Turn on your tablet

Tap On/Off until your tablet is turned on.

2. 2. Enter PIN

If required, key in your PIN and tap OK.
If your SIM is rejected:
Contact your service provider or the store where you bought your tablet.

3. 3. Turn off your tablet

Tap and hold On/Off.

Tap Power off.

Tap OK.

Step 1 of 5

Tap On/Off until your tablet is turned on.

Step 2 of 5

If required, key in your PIN and tap OK.If your SIM is rejected:Contact your service provider or the store where you bought your tablet.

Step 3 of 5

Tap and hold On/Off.

Step 4 of 5

Tap Power off.

Step 5 of 5

Tap OK.

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