Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


set up your tablet for Exchange email.

Possible cause 2:

Your tablet hasn't been correctly set up for email

Solution:

set up your tablet for Exchange email.

1. Find "Email"
Tap the menu icon.
Tap Email.
2. Enter email address
Key in your email address.
3. Enter password
Tap Password and key in the password.
Tap Manual setup.
4. Select account type
Tap Microsoft Exchange ActiveSync.
5. Enter domain and username
Tap the field below "Domain\user name" and key in the domain and username separated by a "\".
6. Enter server address
Tap the field below "Exchange server" and key in the server address.
7. Turn SSL encryption on or off
Tap Use secure connection (SSL) to turn the function on or off.
8. Turn client certificate on or off
Tap Use client certificate to turn the function on or off.
If you turn on the function:
Tap Client certificate and follow the instructions on the display to install the required certificate.
Tap Next.
9. Select period for synchronisation of email
Tap the drop down list below "Period to sync Email".
Tap the required setting.
10. Select setting for off-peak schedule synchronisation
Tap the drop down list below "Sync schedule".
Tap Push, Manual or the required interval.
11. Select setting for peak schedule synchronisation
Tap the drop down list below "Peak schedule".
Tap Push, Manual or the required interval.
12. Select email retrieval size
Tap the drop down list below "Emails retrieval size".
Tap the required setting.
13. Select period for synchronisation of calendar
Tap the drop down list below "Period to sync Calendar".
Tap the required setting.
14. Turn email notification on or off
Tap Notify me when email arrives to turn the function on or off.
15. Select data types for synchronisation
Tap the following data types to turn synchronisation on or off:
Sync Email
Sync Contacts
Sync Calendar
Sync Task
Sync SMS
16. Turn automatic retrieval of attachments when connected to a Wi-Fi network on or off
Tap Automatically download attachments when connected to Wi-Fi to turn the function on or off.
Tap Next.
17. Enter account name
Key in the required name.
18. Finish setup
Tap Done.
19. Return to the home screen
Tap the Home key to return to the home screen.

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