Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

Search in Samsung Galaxy Note 10.1 (2014 Edition)

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 7:

You installed the app on another memory card: Uninstall the app and try to install it again.

List view

1. 1. Find "Play Store"

Tap Play Store.

2. 2. Find app

To search by category:
Tap APPS or GAMES.

Tap CATEGORIES.
Go to the required category.

To search by name:
Tap the search icon.

Key in the name of the required app and tap the search icon.

3. 3. Install app

Tap the required app.

To install a free app:
Tap INSTALL.

Tap ACCEPT.

To buy an app:
Tap the price.

Follow the instructions on the display to install the app.
Tap the Home key to return to the home screen.

4. 4. Use app

Tap the menu icon.

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Step 1 of 12

Tap Play Store.

Step 2 of 12

To search by category:Tap APPS or GAMES.

Step 3 of 12

Tap CATEGORIES.Go to the required category.

Step 4 of 12

To search by name:Tap the search icon.

Step 5 of 12

Key in the name of the required app and tap the search icon.

Step 6 of 12

Tap the required app.

Step 7 of 12

To install a free app:Tap INSTALL.

Step 8 of 12

Tap ACCEPT.

Step 9 of 12

To buy an app:Tap the price.

Step 10 of 12

Follow the instructions on the display to install the app.Tap the Home key to return to the home screen.

Step 11 of 12

Tap the menu icon.

Step 12 of 12

Tap the app you've just installed.Follow the instructions on the display to use the app.

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