Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

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I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy Note 10.1 (2014 Edition)
Samsung Galaxy Note 10.1 (2014 Edition)

We found 7 possible causes:

  1. The required app is damaged or deleted
  2. There's an error in the operating system on your tablet
  3. Your tablet is out of memory
  4. There's no internet connection
  5. You aren't using the latest version of the app
  6. You've got a new phone number
  7. You installed the app on another memory card
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