Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Close one or more open applications.

Step 1 of 6

1. Tap and hold the Home key.

Step 2 of 6

2. Tap and hold the required application.

Step 3 of 6

3. Tap App info.

Step 4 of 6

4. Tap Force stop.

Step 5 of 6

5. Tap OK.

Step 6 of 6

6. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Too many applications are open

Solution:

Close one or more open applications.

1. End active applications

Tap and hold the Home key.

Tap and hold the required application.

Tap App info.

Tap Force stop.

Tap OK.

2. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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