Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Too many applications are open: Close one or more open applications.

List view

Tap and hold the Home key.

Tap and hold the required application.

Tap App info.

Tap Force stop.

Tap OK.

Tap the Home key to return to the home screen.

Step 1 of 6

Tap and hold the Home key.

Step 2 of 6

Tap and hold the required application.

Step 3 of 6

Tap App info.

Step 4 of 6

Tap Force stop.

Step 5 of 6

Tap OK.

Step 6 of 6

Tap the Home key to return to the home screen.

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