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Samsung Galaxy Note 10.1 (2014 Edition)

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Search in Samsung Galaxy Note 10.1 (2014 Edition)

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I can't turn on my tablet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

The lock code is turned on: Key in the lock code. You can now turn off the lock code. If you've forgotten the lock code, contact the tablet manufacturer for assistance.

List view

1. 1. Find "Screen lock"

Slide your finger down the display starting from the top edge of your tablet.
Tap the settings icon.
Tap Device.
Tap Lock screen.
Tap Screen lock.

2. 2. Select option

You can create several types of lock codes. The following steps show two examples:
Create lock code using a pattern, go to 2a.
Create lock code using a PIN, go to 2b.
Samsung Galaxy Note 10.1 (2014 Edition)

3. 3. 2a - Create lock code using a pattern

Tap Pattern.
Tap and drag a point to connect at least four points.
Tap Continue.
Repeat the selected lock code to confirm.
Tap Confirm.
Key in a four-digit PIN and tap Continue.
Key in the PIN again and tap OK.

4. 4. 2b - Create lock code using a PIN

Tap PIN.
Key in the required lock code and tap Continue.
Key in the lock code again and tap OK.

5. 5. Turn off use lock code

Tap None.

6. 6. Return to the home screen

Tap the Home key to return to the home screen.
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