Device Guides


I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to use your mobile phone as a Wi-Fi Hotspot.

Possible cause 1:

Wi-Fi Hotspot isn't used correctly

Solution:

See how to use your mobile phone as a Wi-Fi Hotspot.

Find "Mobile hotspot"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap More networks.
Tap Tethering and Mobile hotspot.
Tap Mobile hotspot.
Tap the menu icon.
Tap Configure hotspot.
Select Wi-Fi Hotspot settings
Tap the field below "Network SSID" and key in the required name.
Tap the drop down list below "Security".
Tap WPA2 PSK to password protect your Wi-Fi Hotspot.
The password prevents others from accessing your Wi-Fi Hotspot without your approval.
Tap the field below "Password" and key in the required password.
Tap Save.
Turn on Wi-Fi Hotspot
Tap the indicator next to "Mobile hotspot" to turn on the function.
Return to the home screen
Tap the Home key to return to the home screen.
Establish connection to Wi-Fi Hotspot from another device
Turn on Wi-Fi.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.

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