Device Guides


Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Bluetooth or Bluetooth visibility is turned off on your mobile phone: Turn on Bluetooth and Bluetooth visibility.

List view

1. Find "Bluetooth"

Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Bluetooth.

2. Turn Bluetooth on or off

Tap the indicator next to "Bluetooth" to turn the function on or off.
If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.

3. Return to the home screen

Tap the Home key to return to the home screen.
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