Device Guides

Search in Samsung Galaxy J1
I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Cancel all diverts.

Step 1 of 11
1. Tap the phone icon.

Step 2 of 11
2. Tap Keypad.

Step 3 of 11
3. Tap the menu icon.

Step 4 of 11
4. Tap Settings.

Step 5 of 11
5. Tap Call.

Step 6 of 11
6. Tap Additional settings.

Step 7 of 11
7. Tap Call forwarding.

Step 8 of 11
8. Tap Voice call.

Step 9 of 11
9. Tap the required divert type.

Step 10 of 11
10. Tap Disable.

Step 11 of 11
11. Tap the Home key to return to the home screen.
Possible cause 1:
Divert of all calls is turned on
Solution:
Find "Voice call"
Tap the phone icon.
Tap Keypad.
Tap the menu icon.
Tap Settings.
Tap Call.
Tap Additional settings.
Tap Call forwarding.
Tap Voice call.
Cancel all diverts
Tap the required divert type.
Tap Disable.
Return to the home screen
Tap the Home key to return to the home screen.