Device Guides

Samsung Galaxy J1

Android 4.4.4

Search in Samsung Galaxy J1

I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Cancel all diverts.

Step 1 of 11

1. Tap the phone icon.

Step 2 of 11

2. Tap Keypad.

Step 3 of 11

3. Tap the menu icon.

Step 4 of 11

4. Tap Settings.

Step 5 of 11

5. Tap Call.

Step 6 of 11

6. Tap Additional settings.

Step 7 of 11

7. Tap Call forwarding.

Step 8 of 11

8. Tap Voice call.

Step 9 of 11

9. Tap the required divert type.

Step 10 of 11

10. Tap Disable.

Step 11 of 11

11. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Divert of all calls is turned on

Solution:

Cancel all diverts.

Find "Voice call"

Tap the phone icon.

Tap Keypad.

Tap the menu icon.

Tap Settings.

Tap Call.

Tap Additional settings.

Tap Call forwarding.

Tap Voice call.

Cancel all diverts

Tap the required divert type.

Tap Disable.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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