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Samsung Galaxy J1

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Android 4.4.4

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I can't listen to my voice messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Save the voicemail number or call 321 to listen to your voice messages.

Step 1 of 8

1. Tap the phone icon.

Step 2 of 8

2. Tap the menu icon.

Step 3 of 8

3. Tap Settings.

Step 4 of 8

4. Tap Call.

Step 5 of 8

5. Tap Voicemail settings.

Step 6 of 8

6. Tap Voicemail number.

+61411000321

Step 7 of 8

7. Key in +61411000321 and tap OK.

Step 8 of 8

8. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The voicemail number is not saved in your mobile phone

Solution:

Save the voicemail number or call 321 to listen to your voice messages.

Find "Voicemail number"

Tap the phone icon.

Tap the menu icon.

Tap Settings.

Tap Call.

Tap Voicemail settings.

Tap Voicemail number.

Save voicemail number

Key in +61411000321 and tap OK.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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