Device Guides


I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The phone lock code is turned on: Turn off phone lock code.

List view

1. Find "Security"

Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Security.
Tap Lock screen.

2. Create phone lock code

Tap Screen lock.
Tap Pattern.
Slide your finger across the screen to connect at least four points and tap Continue.
Repeat the selected phone lock code and tap Confirm.

3. Select PIN

Key in a four-digit PIN and tap Continue.
Key in the PIN again and tap OK.

4. Turn off use of phone lock code

Tap Lock screen and key in the current phone lock code.
Tap None.

5. Return to the home screen

Tap the Home key to return to the home screen.
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