Device Guides
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
The email isn't written correctly: See how to write and send an email.
List view
1. Find "Email"
Slide your finger upwards on the screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-72f996c0-1c9e-4fe8-b385-c67e0a931f1b.png?width=206&height=450)
Tap Samsung.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-6044db75-a171-436d-a57e-2cc30074b1e4.png?width=206&height=450)
Tap Email.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-bc5f8895-208d-43f3-868c-f889ec6ddd79.png?width=206&height=450)
2. Select email account
Slide your finger right starting form the left side of the screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9f9061c2-f217-472e-80ae-d83d320bce16.png?width=206&height=450)
Tap the required email account.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-10b1e772-1831-49f8-b58c-6b73beb3d08a.png?width=206&height=450)
3. Create new email
Tap the new email icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9f9061c2-f217-472e-80ae-d83d320bce16.png?width=206&height=450)
4. Select recipient
Tap To and key in the first letters of the recipient's name.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-a3e250fe-9359-48da-a2ca-c05b110326ce.png?width=206&height=450)
Tap the required contact.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-60ad3a87-e644-4e8e-a3ea-e41df4ce90d0.png?width=206&height=450)
5. Enter subject
Tap Subject and key in the required subject.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-5f02cbe9-95c0-4a47-9a13-cdddada31bc1.png?width=206&height=450)
6. Write text
Tap the text input field and write the text for your email.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-6f5938e8-07df-4c11-8e5f-0e26810fec25.png?width=206&height=450)
7. Attach file
Tap the attachment icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-acc5e968-7a8b-4ced-ae35-8427ee28a01a.png?width=206&height=450)
Tap My Files and go to the required folder.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-6274ec86-7858-40a3-bd90-268f6a91924a.png?width=206&height=450)
Tap the required file.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-1550350e-8601-4b6c-9f3d-4ededd8bb9f5.png?width=206&height=450)
Tap Done.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-d3e6af66-4416-42a6-ba90-d1ac276b90d5.png?width=206&height=450)
8. Send the email
Tap the send icon when you've finished your email.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c339bb4e-28f2-48b3-b8ee-13f4780a2728.png?width=206&height=450)
9. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9f9061c2-f217-472e-80ae-d83d320bce16.png?width=206&height=450)