Device Guides


I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Your mobile phone hasn't been correctly set up for IMAP email: Set up your mobile phone for IMAP email.

List view

1. Find "Accounts"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Accounts.

2. Create new email account

Tap Add account.
Tap Email.
Tap Other.

3. Enter email address

Tap Email address and key in your email address.

4. Enter password

Tap Password and key in the password for your email account.
Tap Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.

5. Select server type

Tap IMAP account.

6. Enter username

Tap the field below "Username" and key in the username for your email account.

7. Enter incoming server

Tap the field below "IMAP server" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
mail.optusnet.com.au

8. Turn off encryption of incoming email

Tap the drop down list below "Security type".
Tap None to turn off the function.

9. Enter incoming port number

Tap the field below "Port" and key in 143.
143

10. Enter outgoing server

Tap the field below "SMTP server" and key in smtp.optusnet.com.au.
smtp.optusnet.com.au

11. Turn off encryption of outgoing email

Tap the drop down list below "Security type".
Tap None to turn off the function.

12. Enter outgoing port number

Tap the field below "Port" and key in 25.
25

13. Turn off SMTP authentication

Tap the indicator next to "Require authentication to send emails" to turn off the function.
Tap Sign in.

14. Return to the home screen

Tap the Home key to return to the home screen.

15. Find "Email"

Slide your finger upwards on the screen.
Tap Samsung.
Tap Email.

16. Turn email notifications on or off

Slide your finger right starting form the left side of the screen.
Tap the settings icon.
Tap Notifications.
Tap the indicator next to "Show notifications" below the required email account to turn the function on or off.
Tap the Return key.

17. Turn on email synchronisation

Tap the required account.
Tap the indicator next to "Sync account" to turn on the function.

18. Enter account name

Tap Account name.
Key in a name for the email account and tap Done.

19. Enter sender name

Tap Your name.
Key in the required sender name and tap Done.

20. Select settings for retrieval of new email

Tap Email sync schedule.
Tap Set sync schedule.
Tap the required setting.

21. Return to the home screen

Tap the Home key to return to the home screen.
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