Device Guides

I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy A50
Samsung Galaxy A50

We found 4 possible causes:

  1. No audio files have been transferred to your mobile phone
  2. The headset isn't working
  3. The selected audio file is not supported by the music player
  4. The audio file is damaged
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