Device Guides


My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

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1. Restart your mobile phone

Tap and hold On/Off.
At the same time, tap and hold the lower part of the Volume key and keep them both tapped until your phone restarts.
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