Device Guides

Samsung Galaxy A5

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy A5
Samsung Galaxy A5

Before you start this troubleshooting guide you need to check one important thing:

Can you access the internet?

It's important to find out if you can access the internet by loading a website in the browser on your mobile phone. If you can't access the internet, you need to solve this problem. By solving this problem you'll most likely solve your problem with sending and receiving email.


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